亚马逊售后处理模板
注：可以根据不同的订单情况作出调整，其他国家用英文翻译
1.货物正在提取，就剩几天交付了，但是客户执意发起退货申请，怎么样让顾客相信咱们，
不会发起索赔。
示例回答:
Dear 客户姓名
Thank you for your waiting.
The parcel will be delivered in 5（大概交付时间） days.
The tracking number is: 123456789
It is DHL( 当地配送商) carrier.
Because of the Coronavirus, all the shipping are slow. We are also in hurry, but it is an international shipping, it is out of our control. We hope you can understand.
As compensation, we will give you a refund of 10 euros, could you please keep your patience and keep waiting for a few days?
Your active support will be greatly appreciated..
Many thanks
Kind regards( MFG 德国的结束词）
2.客户一直询问物流信息，可是查询物流显示还在国内，要怎么回复。
示例回答:
Dear 客户姓名
Thank you for your email.
The package has just been sent out and is waiting for the customs clearance.The tracking number is: 123456789 (如果没有就不用写).
Due to the Coronavirus, all the shipping are slow.
Please do not worry, we will follow up on logistics information.
Please keep your patience and wait for a few days.
Your kind understanding and support will be greatly appreciated.
Many thanks
Kind regards （MFG 德国的结束词）
流川枫为什么死了产品在寄给别人。怎么回信。（有的已经在运输中了，我告他说得等他把货退回来后才能退款，然后他回信说要求立即退款[流泪]，这个订单应该是要超时了，又怕到时候人家直接来索赔）
示例回答:
Dear 客户姓名
Thank you for your reply.
If you don't want to wait for the refund after the package arrives, please don't worry, we will refund you in full immediately.
Since we are an international seller, it is hard to prevent the delivery of the package.
Please email us once the package arrived, and we will arrange for the package to be returned.
Is that OK?
Thank you for your kind understanding and saupport.
Hope you and your family well and safe.
Kind regards
4.包裹已经到交付期，包裹未到达，客户询问包裹信息，之前的回信中已经书说明因为疫情，
清关比较慢，会延误，但是顾客再一次询问，怎么回信不会引来索赔。
示例回答:
Dear 客户姓名
We apologize for the package delay.
As a seller, actually we are more anxious than you, but this is a special period of global virus, all the shipping is slow, we really can not control it.
Please don't worry, the package is in normal transportation, we are always paying attention to logistics information.
We hope you can keep your patience and wait for a few more days.
In order to apologize, we are willing to give you a refund of 10 euros as compensation.
Is that OK?
We hope you can understand and saupport.
Kind regards
5.包裹未到达，客户索赔成功，包裹交付后，给顾客写信未收到回复，怎么让顾客退回包裹
或者取消索赔。
空调尺寸示例回答:
Dear 客户姓名
黄晓明追赵薇Good day
For the Amazon order 123456789, We apologize for the delayed delivery of the package.
You filed a A-to-Z claim on 具体索赔日期, and we have given you a full refund on 具体退款日期.
Now the parcel has been delivered successfully.
Are you satisfied with our products? If you want to keep the parcel, please cancel the refund. And could you please withdraw the A-to-Z claim? If you buy other
products in our store in the future, we will give you a discount.we really need your support. If you do not want to keep the parcel, please return the parcel to the following address:
新的退货地址
Hope to hear from you soon.
Thank you
Kind regards
6.货物马上就会送达，但顾客提起索赔，我们可以给折扣，怎么让顾客取消索赔。
水果店加盟示例回答:
Dear 客户姓名
Good day
We are sorry for the A-to-Z claim that you filed.
We know the parcel is too late. As a seller, we are actually more anxious than you.
But this is a special period of global virus, all the shipping is slow, we really can not control it. We really need your can understand.关于场面描写的作文
Now the parcel will be delivered in 5 days(最好根据日常物流情况说出接近的交付期).
Could you please keep your patience and wait for a moment?
If you can wait for the package, we will give you a 30(根据订单金额说出折扣金额) Euro discount.
If you don't want to wait for the package, we will arrange a full refund immediately. Could you please withdraw the A-to-Z claim first?
We are a very honest seller and promise to solve the problem for you.
After you cancel the claim, if you are not satisfied with our service, you can still file a claim again.世界上有多少个国家
We hope you can understand and support.
Many thanks
Kind regards
7.包裹未到收到索赔，写信让顾客取消索赔，我们给全额退款，但顾客回信说他已经收到钱，
不想取消.
示例回答:
Dear 客户姓名
Good day
We are sorry for the A-to-Z claim that you filed.
We know the parcel is too late. As a seller, we are actually more anxious than you.
But this is a special period of global virus, all the shipping is slow, we really can not control it. We really need your can understand.
The parcel is still on the transportation. If you can cancel the A-to-Z claim, we will give you 50% discount, and when the parcel delivered you can keep the parcel. So, Could you please withdraw the A-to-Z claim first ?
Please believe us, we promise to solve the problem for you.
After you cancel the claim, if you are not satisfied with our service, you can still file a claim again.
We hope you can understand and support.
Many thanks
Kind regards
8.因为物流时间长店铺收到差评，包裹已经交付。
示例回答:
Dear 客户姓名
Good day
We are sorry for the negative feedback that you left.
We know the parcel is too late. As a seller, we are actually more anxious than you.
But this is a special period of global virus, all the shipping is slow, we really can not control it. We really need your can understand.
Now the parcel has been delivered successfully.
If you can remove the negative feedback, you will get a discount if you order the other items in our store in the future.
As an intern, this is my first job. A negative feedback may cause me to lose my job, but I really need this job. So I really need your help, please.
We hope I can get your kind support.
Many thanks
Kind regards
9.顾客询问交货时间，我们告知顾客后，顾客提出索赔。
示例回答:
Dear 客户姓名
Good day
We are sorry for the A-to-Z claim that you filed.
For the order 123456789, the parcel has been on the way to the delivery address.
The tracking number is: 123456789
If you do not want to wait for the package, please do not worry, we will give you a full refund. If you can wait for the package, we can give you a 20% discount.
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