NOKIA 7
7-STEP PROBLEM SOLVING METHOD
诺基亚解决问题七步法程序
景甜背后势力
Identify Proble m
确认问题
Analyze Proble m 分析问题Determin e Causes 确定原因Develop Solution s Plan
Actio
n
计划行
动
Impleme
nt
Solution 实施对策
Evaluat e Outcom e 评估结果12345
67寻求对策
Why is Systematic Problem Solving
Critical for Nokia?
为什么系统的解决问题对诺基亚是至关重要的?
Nokia growth
has “no
limits”
诺基亚的成长是
天天向上 刘冬“无限的”
Nokia
personnel
growth has a
limit
三年级品德与社会教学计划
诺基亚员工数量的How to boost growth of productivity ?
如何推进生产力的增长? Work smarter,
not harder!更聪明而非更辛苦的
工作!范冰冰怀孕了
增长是有限的
What is NOKIA 7 ?什么是诺基亚七步法
NOKIA 7诺基亚七步法
•Is a systematic 7-step method for finding & implementing solutions to problems.是一套有七个步骤的系统方法，用于出问题及实施对策.
•Aims at eliminating the root cause of the problem.
目的在于消除问题的根本原因•Prevents the problem re-occuring.
预防问题的重复发生.
•Reduces wasted effort and makes team work more effective.
减少浪费并使团队工作更有效.
Identify
Problem
确认问题
艾西瓦娅雷
Analyze
Problem
分析问题
Determine
Causes
确定原因
Develop
Solutions
寻求对策
Plan
Action
计划行
动
Implement
Solution
实施对策
Evaluate
Outcome
评估结果
1
2
3
4
5
6
7
What is a Problem? 什么是问题?
The difference between a desired, expected or normal situation and what is actually happening 实际发生的与所预期的、期待的或常规情
况间的差距
Desired
预期
Current 现实
Time 时间
Performance 表现
GAP
差距
Scale of the Problem问题的尺度
Complexity
复杂程度
NOKIA 7 can be applied to both
simple and more complex issues
(from office procedures to software design
to manufacturing).诺基亚七步法即可以用于
简单事件也可以用于复杂事件(从办公室采购
到制造业的软件设计)
李钰追悼会Some problems can take days to solve,
others may take months.
有些问题几天可以解决，有些则需几个月
The principles remain the same.
原则是相同的
Time时间