星级酒店服务用语中英文对照版
一、预定1、上午/下午/晚上好,我能为您做些什么?Good morning / afternoon/ evenig, May I help you?2、请问您一共有多少人来用餐?How many presons are there in you party,Sir/Madam?How many gicests are coming?3、请问您几点到?What time would you like...
2024-02-22 29 0
一、预定1、上午/下午/晚上好,我能为您做些什么?Good morning / afternoon/ evenig, May I help you?2、请问您一共有多少人来用餐?How many presons are there in you party,Sir/Madam?How many gicests are coming?3、请问您几点到?What time would you like...
手册名称前厅部收银操作程序及流程文件内容总台结帐收款工作程序修改号0文件编号页码第1页共4页总台结帐收款工作程序(1)入住登记:核查总台转来的“订房委托书”是否有接待员及输单员的签名后,打开电脑核对客人姓名、房号、抵离日期、房价、付款方式等资料是否与订房委托书相符.(2)收取住房预付金:对临时上门的客人,因没有委托单位或信用担保人,应在客人办理入住手续时,收取住房预付金。原则上,预付金金额按住店期...