1. Booking a car to airport
订车服务
B: Bellboy G: Guest
B: Good evening , Concierge, *** is Speaking, How may I help you?
B: 晚上好，礼宾部，我是***，有什么可以帮助您？
G: Yes, I would like to book a car to take me to the airport tomorrow morning.
G: 我想明天早上预订一辆车去机场。
B: Certainly sir. For what time, please?
G: My flight is at 10:00am so let’s say 8:30am.
G: 我的航班是早上10:00，所以我想早上8:30从酒店出发
B: No problem, sir. We have Audi A6 RMB 800, Buick RMB 600,
which one would you like?
B: 没有问题，先生，我们有奥迪A6车型，费用是800元，别克商务车型，费用是600元，请问您需要什么车型？
G: Well there’s only my wife and I, so how about the Buick?
G: 只有我和我的夫人，我想别克商务车应该可以。
B: Please let me check our reservation book, sir…… No problem sir, the Buick is
available for tomorrow morning 8:30.
B: 好的，稍等，让我检查下是否有别克车给您预定……没有问题，先生，明天早上8:30有别克商务车供您使用。
G: Great!
G： 太棒啦！
B: May I know your room number and name, sir?
B： 不好意思，先生，方便告知我您的房号和姓名吗？
G: 101, Bent Kevin.
G： 101，贝特.凯文
B: Thank you, Mr. Kevin. How would you like to pay?
B： 非常感谢，凯文先生，您是要怎么付费呢？南京有几个火车站
G: Put into my hotel account.
G： 挂我的房账把。
B: Thank you sir, so you booked the Buick for an 8:30am, transfer to Nanjing
airport tomorrow morning, price is RMB 600. Is that correct?
B： 非常感谢您先生，再次和您确认一下，明天早上8:30分别克商务车，酒店出发前往南京机场，费用是600元，没有问题吧？
G: That’s right, thank you.
G: 没有问题，非常感谢。
B: Would you like signing on the bill when check out, please?
B： 您方便的话，退房的时候请您在账单签下用车费用单。
G: Ok, No problem.
G： 好的，没有问题。
B: Thank you, Mr. Kevin, we look forward serving you.
B：非常感谢，凯文先生，我们非常期待为您提供服务。
2. Booking a restaurant
预订餐厅
B: Bellboy G: Guest
B: Good evening , Concierge, *** is Speaking, How may I help you?
B： 晚上好，礼宾部，我是***，有什么可以帮助您？
G: Excuse me，where is the restaurant？
G： 不好意思，我想问下哪里有餐馆？
B: We have Chinese restaurant and a western-style restaurant．Which one do you prefer？
B： 我们酒店有中餐馆和西餐厅，您比较喜欢哪个餐厅？
G: I'd like to try some Chinese food today．
G：今天我想尝试下中国菜。
B: Chinese restaurant is on 3rd floor, Lunch from 11:30-14:00 and Dinner from 17:00-21:00.Would you like me to book the seat for you ?
B: 酒店的中餐厅在酒店的3楼，午餐营业时间：11:30-14:00，晚餐营业时间：17:00-21:00，请问需要为您订位吗?
G: Yes, please.
G: 好的，麻烦您。
B: May I know your room number and name, sir?
B：不好意思，先生，方便告知我您的房号和姓名吗？
G: 101, Bent Kevin.
G: 101，贝特.凯文
B: Thank you, Mr. Kevin. Let me transfer you phone to The Lord's Home please.
B： 非常感谢，凯文先生，马上为您转接我们的伯爵之家餐厅。
G: Thank you.
G： 非常感谢。
B: My Pleasure, Hold on for a moment please.
B：为您服务是我的荣幸，请稍等
3. Booking a ticket
订票服务
B: Bellboy G: Guest
B: Good evening , Concierge, *** is Speaking, How may I help you?
B: 晚上好，礼宾部，我是***，有什么可以帮助您？
G: Yes, I would like to book a train ticket from Nanjing railway station to Shanghai Hongqiao railway station.
G: 我想订一张从南京火车站到上海虹桥的火车票
B: Certainly sir. For what time, please?
B: 好的，先生，请问是什么时间段？
G: I would like departure around 10:00 AM from Hotel.
G: 我大概明天早上10店离店
B: Please let me check the ticket information , sir……There is a train from Nanjing railway station to Shanghai Hongqiao railway station at 11:10AM,I think this train is suitable for you.
B： 请稍等，让我帮您查下车票信息……明天早上11:10从南京火车站出发去往上海虹桥还有余票，这班车比较适合您。
G: Great!
G： 太棒啦！
B: May I know your room number and name, sir?
B： 不好意思，先生，方便告知我您的房号和姓名吗？
G: 101, Bent Kevin.
G: 101，贝特.凯文
B: Thank you, Mr. Kevin. The ticket will be send to your room before 9:00PM,you`d better pay by cash, the price is RMB 150.
B: 非常感谢，凯文先生，车票价格是150元，现金支付，车票将会在在晚上9点之前送至您的房间。
G: Ok, No problem.
G： 好的，没问题。
B: Thank you, Mr. Kevin, we look forward serving you.
B：非常感谢，凯文先生，我们非常期待为您提供服务
4. Baggage Service
行李服务
B: Good morning , Concierge, *** is Speaking, How may I help you?
B: 早上好，礼宾部，我是***，有什么可以帮助您？
G: Yes, I would like to check out few minutes later, Could you arrange bellboy help me to take my baggage down?
G： 过一会我会退房，能否让行李生来帮我拿下行李？
B: Certainly sir. May I know your room number and name, sir?
B： 好的，先生，方便告知我您的房号和姓名吗？
G: 101, Bent Kevin.
G: 101，贝特.凯文
B: Thank you, Mr. Kevin. We will be arrival in 5 minutes.
B： 非常感谢，凯文先生，我们将在5分钟之内到达您的房间。
G: Thank you.
G： 非常感谢。
B: My Pleasure, we look forward serving you.
B： 为您服务是我的荣幸，我们非常期待为您提供服务。
5. Item delivery
物品转交
B: Bellboy G: Guest
B: Good evening , Concierge, *** is Speaking, How may I help you?
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