礼仪及注意事项How to write email
Nowadays, E-mail has become the main communication tool. There’re few people thinking they can’t write E-mail properly or they need to improve their E-mail skills. However, there are still lots of unharmonious communications in our daily work. Here I would like to specify several things we should pay attention to.
1. Pay attention to your communication skills
everyone has the experience when we are required to make improvement by others. At this time, we should not immediately reject or turn down by finding lots of excuse to defend ourselves. Instead, we should first find our own mistakes and let the other know that you have understand and accept his suggestions. Otherwise, it will break the smooth communication and make others feel unhappy.
2. To be considerate for receiver
it’s necessary to be considerate for the receiver. Imagine what you may feel if you were the r
everyone has the experience when we are required to make improvement by others. At this time, we should not immediately reject or turn down by finding lots of excuse to defend ourselves. Instead, we should first find our own mistakes and let the other know that you have understand and accept his suggestions. Otherwise, it will break the smooth communication and make others feel unhappy.
2. To be considerate for receiver
it’s necessary to be considerate for the receiver. Imagine what you may feel if you were the r
eceiver. Pay attention to use the most suitable words and tone in your E-mail. This will help improving your relationships and communication skills.
3. Don’t quarrel with others by email, especially in the public mail.
Nobody can prevent unhappy mood, however, you had better wait for sometime before you send out some email with bad temper emotion until you calm down.
As email is written evidence, you had better not leave some bad impression on the others. If the quarreling mail is sent to another dept, it will be harmful to team work. The best way of communication is to sit down face to face and talk calmly, Sometimes, email makes our distance far way. Quarreling in public makes one looks very unprofessional. When email sending out, it can never be returned no matter how regret you are.
4. Think before sending out
Sometimes, we think we’ve checked the mail many times before sending. However unfortunately, after the mail is sent, we still can find spelling mistakes or sending wrong rec
3. Don’t quarrel with others by email, especially in the public mail.
Nobody can prevent unhappy mood, however, you had better wait for sometime before you send out some email with bad temper emotion until you calm down.
As email is written evidence, you had better not leave some bad impression on the others. If the quarreling mail is sent to another dept, it will be harmful to team work. The best way of communication is to sit down face to face and talk calmly, Sometimes, email makes our distance far way. Quarreling in public makes one looks very unprofessional. When email sending out, it can never be returned no matter how regret you are.
4. Think before sending out
Sometimes, we think we’ve checked the mail many times before sending. However unfortunately, after the mail is sent, we still can find spelling mistakes or sending wrong rec
eiver. The most disastrous thing is sending a confidential mail to wrong people.
5. Be careful in using CC/Forward/Reply to all
Don’t CC email to unrelated people in case that something should not be known by the others which will lead to receiver in a passive condition. When writing to your boss, please give the first priority to your boss, let him decide if to forward or not. Of course you should use your experience to make correct judgment.
In addition, be careful when forward a confidential mail. You might be fired if you break the confidential agreement by sending mail wrongly. Or at least, you’ll lose your boss’s confidence in you if you cannot keep secret.
6. Don’t send to all discretionarily.
The company should have limit to the authority to sending to all. When an E-mail of bad emotional is sending out to all employees, it will bring negative impact to the culture. Everyone should pay attention not to convey your negative feeling to others.
5. Be careful in using CC/Forward/Reply to all
Don’t CC email to unrelated people in case that something should not be known by the others which will lead to receiver in a passive condition. When writing to your boss, please give the first priority to your boss, let him decide if to forward or not. Of course you should use your experience to make correct judgment.
In addition, be careful when forward a confidential mail. You might be fired if you break the confidential agreement by sending mail wrongly. Or at least, you’ll lose your boss’s confidence in you if you cannot keep secret.
6. Don’t send to all discretionarily.
The company should have limit to the authority to sending to all. When an E-mail of bad emotional is sending out to all employees, it will bring negative impact to the culture. Everyone should pay attention not to convey your negative feeling to others.
7. Clear Subject
Clear subject can let receiver understand the content directly and find the mail easily later. This is a polite and professional way to make a clear and short subject. Useless or complicated subjects are not welcome.
8. Increase efficiency by email
effectively use email can increase the work efficiency. In most companies, email has become the most important channel of communication. We should try to send and receive email in time
9. Use email as evidence
Email is a very important record as evidence. So it is very good way to protect our company especially in international business.
10. Be polite.
Using polite words in email will make the receiver pleased and can show your good quality and personality. Even if you hold different views with your client in business, it’s necessary to be polite to argue with him. Never use rude words.
11. Reply punctually
It’s easy to understand the sender always expects a promptly reply from the receiver. Some Chinese people have the habit of not replying email. They think it’s unnecessary if they are noted the issue. But no feedback is really an impolite behavior.
Using polite words in email will make the receiver pleased and can show your good quality and personality. Even if you hold different views with your client in business, it’s necessary to be polite to argue with him. Never use rude words.
11. Reply punctually
It’s easy to understand the sender always expects a promptly reply from the receiver. Some Chinese people have the habit of not replying email. They think it’s unnecessary if they are noted the issue. But no feedback is really an impolite behavior.
12. Be clear and concise
Please get to point quickly and clearly. To make the others clearly understand and get our meaning is professional way, otherwise, we are wasting the time and cause low efficiency and bad communication.
Please get to point quickly and clearly. To make the others clearly understand and get our meaning is professional way, otherwise, we are wasting the time and cause low efficiency and bad communication.
礼仪及注意事项
E-mail现在已越来越成为人们的主要沟通工具，相信没有多少人会认为自己不会写，或者是有什么需要改进的地方。下面我将与您分享工作中的一些心得。
1. 注意你的沟通技巧
我们每个人都会碰到被其它人或部门要求改进的时候。这时候我们因到自身的不足，让对方明白我们已经知道了自己的问题，而不是立即反对对方的建议，或是对借口来保护自己。这样会使我们有效的沟通中断，而使对方不快。
2. 尊重受众体
发出邮件前要想一想对方收到信件的感受。或者换位思考一下，如果别人给你发这样的邮件你会怎么想。如果明白了这一点，你就会使用让对方舒服的语言来写了，试试看相信以这种方式会使你的人际关系走向良性循环。
E-mail现在已越来越成为人们的主要沟通工具，相信没有多少人会认为自己不会写，或者是有什么需要改进的地方。下面我将与您分享工作中的一些心得。
1. 注意你的沟通技巧
我们每个人都会碰到被其它人或部门要求改进的时候。这时候我们因到自身的不足，让对方明白我们已经知道了自己的问题，而不是立即反对对方的建议，或是对借口来保护自己。这样会使我们有效的沟通中断，而使对方不快。
2. 尊重受众体
发出邮件前要想一想对方收到信件的感受。或者换位思考一下，如果别人给你发这样的邮件你会怎么想。如果明白了这一点，你就会使用让对方舒服的语言来写了，试试看相信以这种方式会使你的人际关系走向良性循环。
3. 慎用CC/邮转发/全员回复
不要随便将邮件CC 给无关人员。另外也要考虑到收件人是否不想这些事让另一个人知道，使其被动。特别是给上司写邮件，不要随便将邮件CC给另一个人，请将优先权留给你的上司。如果是发给一个人的内容，不要CC给很多人，就算不是保密，也增加了其它的人垃圾邮件，浪费别人的时间是可耻的。
另外，千万不要把保密的文件随意转发，什么时候被人卖了还蒙在鼓里呢，而你随时还可能因为泄漏保密文件而违反了保密协议，这是随时有可能被单位炒鱿鱼的条件。而且如果你是一个不守保密的人，也将失去上司对你信任。
邮件发
4. 切记不要在上骂人
不要随便将邮件CC 给无关人员。另外也要考虑到收件人是否不想这些事让另一个人知道，使其被动。特别是给上司写邮件，不要随便将邮件CC给另一个人，请将优先权留给你的上司。如果是发给一个人的内容，不要CC给很多人，就算不是保密，也增加了其它的人垃圾邮件，浪费别人的时间是可耻的。
另外，千万不要把保密的文件随意转发，什么时候被人卖了还蒙在鼓里呢，而你随时还可能因为泄漏保密文件而违反了保密协议，这是随时有可能被单位炒鱿鱼的条件。而且如果你是一个不守保密的人，也将失去上司对你信任。
邮件发
4. 切记不要在上骂人
有时候我们一时生气就想写封信去把对方骂一顿出口气，这时候我建议你不要马上将邮件发出去，过起天冷静下来想一想你或许会觉得自己当初太冲动，对方并没有你想象的那么可恶，或许当时那点气早没了。
因为是书面证据，所以尽量不要留下书面可以追究证据，如果是部门与部门之间就更加不利于团队合作的。所以有矛盾的时候最好的沟通是面对面谈话，或是电话沟通，这时
因为是书面证据，所以尽量不要留下书面可以追究证据，如果是部门与部门之间就更加不利于团队合作的。所以有矛盾的时候最好的沟通是面对面谈话，或是电话沟通，这时
候使用就是最冷漠的沟通方式了。
而且在公众场合与人吵架显得没有涵养，是很有失身份的事。可见邮件一旦发出便会一失手成千古恨，追悔莫及。
5. 发出前请仔细考虑/检查
常常我们看了几遍觉得没有问题了，发出后却发现字写错了，或是收件人错了，更可怕的事是将保密文件发给了许多人，那真是想跳楼也晚了。
6 .不要随意使用发邮件
而且在公众场合与人吵架显得没有涵养，是很有失身份的事。可见邮件一旦发出便会一失手成千古恨，追悔莫及。
5. 发出前请仔细考虑/检查
常常我们看了几遍觉得没有问题了，发出后却发现字写错了，或是收件人错了，更可怕的事是将保密文件发给了许多人，那真是想跳楼也晚了。
6 .不要随意使用发邮件
公司应设制发的权限，避免个别员工随意发邮件，不良的邮件或不满的个人情绪会给企业文化带来副面的影响。
7 .主题明确简练
7 .主题明确简练
明确的主题可以使收信人一眼看清要收看的内容，并在以后容易查。善用主题栏传达有用
的信息。让收件人知道你要他知道的事，便于收件人查文件。这是一种礼貌与专业的写作方法，无用或引人误解的主题非常令人讨厌。
8 .有效地使用
有效地使用是提高工作效率的重要手段，特别是在大公司中，作为通知及多方沟通等都会使用，同时及时收发也是专业的做法。
9 .是法律证据
9 .是法律证据
作为有效的法律证据是一种非常有效的证据，因此即使有电话沟通，也最好发一个邮件以留下证据，这也是保护自己的一种方法，特别是在对外业务中。
10．注意礼貌
10．注意礼貌
在邮件中使用礼貌的语言让人读起来心里很舒服，也显得自己很有素质。即便在国际商务中
与客户有不同意见，也需要礼仪到位，有礼貌地指出对方的问题，但不使用粗俗的语言。
11.及时回复
11.及时回复
设身处地想一想，我们发出邮件总是盼望尽快得知结果，反之，请尽量及时回复。中国人常有不回复邮件的习惯，以为我知道了便不需要回复，老外则认为我们这是不礼貌的行为。
12. 简洁
12. 简洁
不要罗里罗嗦与废话,让人看了半天不知所去。故最好尽快切入主题，阐明要点。不然碰到工作繁忙的老板，便没有看下去地耐心了。
How to write effective email
Level Primary
Many people use email in business communication. It is fast and cheap. Email messages a
re different from business letters. You need an informative subject line. Messages should be short. Put only one main idea in each message. In replies, include the original message below your message. This will remind the other person of the main topic. Don't put confidential information in your email. Someone else might read your message. Reply promptly, within 24 hours. Be sure to check your spelling and grammar before sending a message.
Level Middle
Most people use email for both internal and external communication in business. Email messages are different from business letters. Effective email messages have a concise, informative subject line. Many recipients use the subject line to help them decide whether or not to read a message right away. Messages should be short, focusing on one main idea per message. Make sure you provide enough contexts so that the recipient can understand your message. If you are replying to an email, include the original message below your reply. Email messages should be conversational but professional. Do not include confidenti
al information because emails are easy to forward to other people. Reply promptly; people usually expect a reply within 24 hours or sooner. Finally, check your message for mistakes in spelling, grammar, and punctuation before sending it.
Level Senior
Email has become by far the most popular means of both internal and external communication in business. It's faster than writing and sending a business letter, and it's cheaper than a phone call.
There are some similarities and differences between email messages and business letters. In both, the writing should be clear and concise. The spelling, grammar, and punctuation should be good enough so that the writing is understandable and professional.
However, there are some key differences between emails and business letters. Keep in mind the following tips when writing email messages:
Write an informative subject line.
People may receive a hundred or more email messages every day. The subject line may be the most important factor in determining whether your email gets read right away or not.
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